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“Chicago is a critical market for international trade, and thepandemic has caused a further increase in demand of our servicesdue to the surge in online shopping,” said Nemer Abohasen, VP andGeneral Manager, DHL Express – Midwest U.S. “We’re thrilled to beable to extend our capabilities in the heart of Chicago as part ofour thriving retail strategy, which allows us to bring ourindustry-leading services closer to our customers.”

　　The new facility will help DHL manage the solid volume growth inthe Chicago market – which has already increased 45 percent overthe same period last year (Jan – June), largely driven byBusiness-to-Consumer e-commerce shipping as a result of theCOVID-19 pandemic.

　　In response to social distancing restrictions, the locationoffers new safety measures, including a Call Ahead Service (labelsand packaging readied in advance of the customer’s arrival toreduce wait time in the lobby) and Call-On Arrival (curbside pickupof DHL shipments). The store also offers both staffed-assistanceand self-service kiosks, as well as supplies such as bubble wrap,packing tape and DHL-branded boxes for an enhanced customer retailexperience.